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FREQUENTLY
ASKED QUESTIONS

How do I place an order?
 

We do not facilitate direct purchases through our website. Instead, we offer expert guidance and detailed diamond information to help you make an informed investment. Once you're ready, you can request a quote or schedule a consultation with us to discuss available diamonds or request a specific type based on cut, carat, clarity, and color.


What happens after I request a quote or consultation?

 

After receiving your inquiry, we’ll schedule a one-on-one consultation to understand your needs and preferences. If the diamond you're looking for is not currently in our inventory, we’ll leverage our trusted sourcing network to locate a stone that meets your specifications. Once a diamond is selected, we’ll walk you through the next steps regarding authentication, pricing, and secure delivery.

How does payment work?


Since we don’t conduct purchases directly through the website, payment is arranged securely through direct consultation. We discuss payment options during our one-on-one sessions to ensure the safest and most appropriate method is used for your transaction. Our process is personalized, transparent, and built on mutual trust.

How is shipping handled?

 

Once a diamond is purchased, we coordinate fully insured, secure shipping through reputable logistics partners to ensure safe delivery. Shipping details and timelines are reviewed with you in advance so you know exactly what to expect.


Are the diamonds authentic?

 

Yes. Every diamond we offer is authenticated through trusted institutions such as GIA (Gemological Institute of America) and IGI (International Gemological Institute). In addition to third-party certification, we also perform in-house verification using advanced gemological tools to confirm quality, authenticity, and origin.

 

We carry both natural and lab-grown diamonds, and we maintain full transparency regarding the type of diamond being offered. Each diamond’s classification is clearly communicated and documented, ensuring you have all the information needed to make a confident, informed purchase.

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